Programs

Leadership Pathways – 4 Component Focus

Grace Curve has designed the Leadership Pathways Program to enable businesses to grow a constructive culture through up-skilling middle management to motivate and inspire through Vision and Values.

The program embraces the servant leadership philosophy growing the leaders love for the team they have the privilege of leading. Each leader will develop the skills to connect their staff’s daily role to the organisations Vision.

Components of the program include:

Growing A High Performance Culture.
Servant Leadership – Loving Is Leading.
Who Said Leadership Is Spiky – Overcoming Leadership Challenges.
Head Coach of Surprise and Delight.

This program simplifies the approach to growing servant hearted leaders who have the ability to create surprise and delight moments daily.

Mystery Shopper

Often the complexity of business overtakes the reason for being, leaving those in charge perplexed as to why business profitability is in decline.

Grace Curve will gain an understanding of your core business focuses before undertaking mystery shopper visits.

A minimum of three visits will be completed before a detailed report is produced highlighting strengths, weaknesses and risks/opportunities to improve customer satisfaction.

The benefits of a mystery shopper include:

Unbiased opinion of performance
Clarity in business assessment
Open mindedness
Staff assessed in natural state
Comparisons to like-minded business in your sector.

Documentation is filtered through to management for business planning while a staff presentation is also available.